Privacy Policy and Terms and Conditions
At The Mystic Sisters (trading as The Matrix Sisters Ltd.), we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with UK GDPR and other applicable privacy laws.
Privacy Policy
Data Collection and Usage: We collect your date of birth to generate personalized charts, readings, and reports tailored specifically to you. We also collect your email address to deliver your order directly to your inbox. The information you provide is used exclusively to fulfill your order, communicate with you regarding your reading, and improve your experience with our services. We will never share your personal information with any third parties, except where necessary for the provision of the services or where required by law.
Customer Rights: In accordance with the UK GDPR, we process your personal data based on the following legal grounds:
Consent: By providing your personal data (e.g., when purchasing our services), you consent to our processing of your data.
Contractual necessity: We process your data to fulfill the contract we have with you (i.e., providing the readings and services you have requested).
You have the right to access or request deletion of your personal data. If you wish to review, modify, or delete your information, please contact us at info@themysticsisters.co.uk.
Data Security: Your personal data is processed within the United Kingdom. We implement standard security measures to protect your data from unauthorized access. We do not share your personal information with third parties.
Terms and Conditions
Customer Responsibility
Form Submittion: It is the customer’s responsibility to provide accurate information, including date of birth and email address. Please double-check your information before submitting your order, as errors could affect the processing and accuracy of your reading. Our data submission form is formated at month , day , year (mm/dd/year). Once completed, readings will not be rewritten or altered. By submitting your order, you acknowledge and accept that any mistakes in the information provided may lead to inaccurate results.
Delivery: Orders are delivered via email. Please check your spam or junk folder if you do not receive your order within the time frame stated on your package. If you experience any delivery issues, please contact us at info@themysticsisters.co.uk so we can verify or adjust your details.
Under 18s Policy:
Orders from Minors (Under 18s): We are committed to providing our services responsibly. If you are under 18, you must have the consent of a parent or guardian to make a purchase. By placing an order, you confirm that you are either:
At least 18 years old, or
A minor who has obtained parental consent for this purchase.
Intellectual Property Rights
Content Ownership: All content provided through our services, including personalized readings, reports, and charts, is the exclusive property of The Mystic Sisters. Unauthorized reproduction, distribution, or sharing of our content is prohibited.
Personal Use Only: Our products and services are intended for the customer’s personal use only. Reselling, redistributing, or repurposing the content for commercial purposes is strictly prohibited.
Disclaimer for Results
Entertainment and Informational Purposes: Our services, including readings and reports, are intended solely for entertainment, personal guidance, and self-reflection. They are not meant to replace professional advice in areas such as legal, financial, medical, or psychological matters. No guarantees or specific outcomes are provided, and experiences may vary based on individual interpretation.
No Guarantees: We do not guarantee specific outcomes or results from our services, particularly in areas involving predictions, advice, or interpretations. Your experience is subjective and may vary.
Order Policy
Final Sale: Once an order has been fulfilled, it is considered final, and no modifications or rewrites will be made. Please ensure all information is accurate upon ordering, as we cannot reprocess orders.
Refund Policy: If you wish to cancel your order, you may request a full refund, provided the order has not yet been fulfilled. Once the reading is completed and delivered, cancellations or refunds are no longer available.
Right to Cancel Orders: The Mystic Sisters retains the right to cancel orders at our discretion. In the event of a cancellation, you will be notified promptly, and any payment made will be refunded in full.
Contact Information and Support
Customer Service Contact: You may reach out to us at info@themysticsisters.co.uk. We strive to respond to all inquiries within the working hours of Monday-Friday and are happy to assist with order status, resending emails, or any other issues you may encounter.
Modification of Terms
The Mystic Sisters reserves the right to modify these policies at any time. Customers are encouraged to review this page periodically to stay informed of any changes. By continuing to use our services after updates, you agree to the revised terms.